Refund policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
For hygiene reasons, used personal care products cannot be returned unless they arrive damaged, defective, or incorrect.
To start a return, please contact us at omniva.biz@gmail.com.
If your return request is approved, we will provide instructions on how and where to send your item. Please do not send any items back without contacting us first, as unauthorized returns will not be accepted.
You can always contact us at omniva.biz@gmail.com with any questions regarding returns.
Damages and Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or you received the wrong item, please contact us as soon as possible with photos or videos of the issue. We will evaluate your claim and, if approved, offer a replacement or a full refund.
Exceptions / Non-returnable Items
Certain types of goods cannot be returned, including:
- perishable goods (such as food, flowers, or plants);
- custom or personalized products;
- used personal care products for hygiene reasons;
- hazardous materials, flammable liquids, or gases.
Unfortunately, sale items and gift cards cannot be returned.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The fastest way to receive another item is to return your eligible item (when applicable) and place a new order after your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
The returned item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return (when applicable), we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at omniva.biz@gmail.com.