Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Processing times may be slightly longer during peak seasons or holidays.

Shipping Times

We work with trusted global fulfillment partners to deliver your order safely and efficiently. Shipping times may vary depending on your location.

• United States & Canada: 7–10 business days
• Europe: 7–12 business days
• Australia & New Zealand: 10–14 business days
• Rest of the World: 10–20 business days

These are estimated delivery timeframes and may be affected by customs, postal delays, or unforeseen circumstances beyond our control.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. Please allow 5–7 business days for tracking information to update in the system.

Multiple Items in One Order

If you purchase multiple items, they may be shipped separately to ensure faster delivery.

Customs and Import Taxes

Buyers are responsible for any customs duties, import taxes, or additional charges that may apply once the package reaches their country.

Wrong Address Disclaimer

It is the buyer’s responsibility to ensure the shipping address is correct. We cannot guarantee address changes once an order has been processed.

Delivery Issues

If your order is significantly delayed or appears lost, please contact us and we will do our best to assist.

Questions? Please contact us at omniva.biz@gmail.com.